Be an early applicantLess than 25 applicants

Company

Macmillan Learning · 5 hours ago

Implementation & Engagement Specialist

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $65K/yr

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Responsibilities

Consult and train higher ed instructors using Macmillan Learning digital products to recommend best practices for course implementation to ensure the instructor’s course goals are met.

Analyze and diagnose technical issues that instructors encounter with Macmillan Learning digital platforms, and then recommend and implement solutions, owning escalations and resolutions.

Advise instructors in using all aspects of Macmillan Learning digital platforms. Compose responses to all instructor inquiries and requests in a timely and professional manner.

Respond to instructor inquiries regarding content, including addressing comments, misconceptions, and errors by both students and instructors.

Work with the sales and marketing teams on activities designed to promote learning success and retain current business. Establish and build upon the relationships with instructors to promote renewal business.

Provide recommendations and feedback on future software enhancements and content development based on analysis of experience with customers, user needs, and customer feedback.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software support experienceLMS experienceTeaching experienceOffice software proficiencyGoogle Apps experienceDigital education materialsSalesforce LightningCustomer service experienceTime management skills

Required

Bachelor's degree.

Detail oriented.

Experience working in support of software (selling, training, support escalations) Experience as a teacher, tutor, or TA in social sciences or STEM discipline.

Experience with typical office software including email, spreadsheets, and word processing.

Strong organizational, communication, and time management skills.

Preferred

Experience with Google Apps.

Previous experience with incorporating digital education materials into a higher ed classroom.

Experience with Salesforce Lightning.

Experience with LMS (Blackboard, Canvas, D2L, Moodle, Sakai).

Customer service experience.

Experience with conflict de-escalation and resolution.

Benefits

Competitive pay and bonus plan

Generous Health Benefits (Medical, Dental, Vision)

Contributions to your 401k retirement account through Fidelity

Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)

Employee Assistance Program, Education Assistance Program

100% employer-paid life and AD&D insurance

And much more!

Company

Macmillan Learning

Glassdoor

3.8

Macmillan Learning improves lives through learning and offers content developed in partnership with the authors, educators, and developers. It is a sub-organization of Macmillan.

Founded in 1946