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Company

onXmaps, Inc. · 4 hours ago

Senior IT Support Specialist (Bozeman, MT Required)

Bozeman, MT

Full-time

Remote

Senior Level

$80K/yr - $90K/yr

6+ years exp

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GPSInformation Services

Growth Opportunities

No H1B

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Responsibilities

Design, test, implement, and document automated IT/business operations processes.

Collaborate with internal teams to identify areas for automation.

Develop and maintain automation scripts and tools.

Provide expert support for mobile devices, laptops, and wearables.

Troubleshoot Mac OS, iOS, Windows, and Google Workspace environments.

Investigate and resolve network, software, and hardware issues.

Manage and optimize complex SaaS environments.

Coordinate and conduct hardware repairs or replacements.

Ensure an excellent end-user experience and maintain clear communication.

Train end-users on hardware functionality and software.

Help manage IT inventory, including asset tracking and maintenance.

Help maintain AV setups, ensuring seamless room functionality and troubleshooting.

Help manage IT stocks, procure supplies and track software licenses.

Identify and mitigate security vulnerabilities proactively.

Help manage security, access control, and surveillance systems.

Monitor automated systems to ensure functionality and resolve issues.

Document all processes, workflows, and troubleshooting for automation.

Mentor IT staff on automation tools and best practices.

Build strong interdepartmental relationships to support IT/Security needs.

Stay current with industry trends in IT automation and apply improvements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT supportAutomationScriptingMac OSIOSWindowsGoogle WorkspaceMobile device managementNetwork troubleshootingSaaS managementPythonPowerShellBashCybersecurityVulnerability managementAccess controlAutomation toolsIT certificationsAPI integrationCompliance principlesService management best practicesAdvanced troubleshootingCustomer-first approachLarge-scale deployment

Required

6+ years in IT support, with 2-3 years in automation and scripting.

Expertise in Mac OS, iOS, Windows, and Google Workspace.

Proficient in mobile device management and network troubleshooting (DNS, MDM’s).

Experience in managing and securing SaaS applications.

Proficient in scripting languages (Python, PowerShell, Bash) and familiar with automation tools (Workato, etc.).

Strong understanding of cybersecurity, including vulnerability management and access control.

Excellent communication skills, with a focus on positive end-user experiences.

Solution-oriented mindset, able to work in a collaborative team environment.

A shared passion for and ability to demonstrate onX’s Company Values.

Permanent US work authorization is a condition of employment with onX.

Preferred

Relevant IT support, automation, or security certifications (e.g., CompTIA, Google Workspace Administrator, or DevOps tools).

Knowledge of API integration for seamless workflows.

Familiarity with security principles, compliance (SOC2), and service management best practices.

Advanced troubleshooting abilities and a customer-first approach, with large-scale deployment experience as a plus.

Benefits

Comprehensive health benefits including a no-monthly-cost medical plan

Parental leave plan of 5 or 13 weeks fully paid

401k matching at 100% for the first 3% you save and 50% from 3-5%

Company-wide outdoor adventures and amazing outdoor industry perks

Annual “Get Out, Get Active” funds to fuel your active lifestyle in and outside of the gym

Flexible time away package that includes PTO, STO, VTO, quiet weeks, and floating holidays

Company

onXmaps, Inc.

Glassdoor

4.2

For adventurers seeking richer experiences in their pursuits, onX is a pioneer in outdoor navigation offering trusted tools, data, experience, and insight that enables customers to understand landscapes, explore with confidence, increase their odds of success, and better preserve the outdoor experience for all, because onX is built by passionate experts who deeply understand what drives our customers on their own adventures.

Founded in 2009

Missoula, Montana, USA

201-500 employees