Fluency - Advertising Automation Platform · 6 hours ago

Client Education Manager

United States

Full-time

Remote

Mid Level

4+ years exp

Maximize your interview chances

AdvertisingEnterprise Software

Growth Opportunities

Insider Connection @Fluency - Advertising Automation Platform

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Be a product expert

Support the development, creation, and operational activities of the Fluency Academy certificate program in our LMS (Docebo)

Deliver live training sessions and evaluations to new and existing clients with consistency, ensuring learners achieve both competence and confidence as users of the platform

Partner with cross-functional teams to thoroughly understand technical details, identify knowledge gaps, and keep documentation and training in sync with evolving platform features.

Understand the client experience, particularly the barriers to product adoption, and directly address these needs in training

Build and maintain job aids, instructional videos, knowledge base articles, and other client facing training resources

Prepare and train the Client Services team to deliver new release announcements to their clients

Adapt and present materials to various knowledge levels through exceptional written and verbal communication

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

L&D experienceDigital advertisingVisual designUser experienceDocebo LMS