Vectra AI · 6 hours ago
Technical Account Manager
Florida, United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Customer Relationship Management: Cultivate and nurture strong relationships with enterprise customers, serving as their trusted advisor and advocate.
Value Delivery: Proactively guide customers towards realizing the full potential of their Vectra investment through strategic guidance and support.
Technical Expertise: Provide technical expertise and support to ensure seamless integration into customers' environments.
Growth Opportunities: Identify and pursue expansion opportunities within existing customer accounts, collaborating closely with the sales team to drive revenue growth.
Risk Mitigation: Assess renewal risks and develop proactive strategies to address potential challenges.
Crisis Management: Respond effectively to customer incidents and crises, coordinating cross-functional teams to ensure timely resolution and minimize disruption.
Program Development: Create and implement repeatable programs and processes to optimize product adoption, usage, and alignment with customer business objectives.
Metrics Tracking: Monitor and report on key performance indicators (KPIs) to measure customer satisfaction, health, adoption rates, and overall success.
Customer Visits: Travel to customer sites as needed to provide in-person support and build stronger relationships.
Qualification
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Required
A solid understanding of network security, enterprise software, and cybersecurity best practices.
Minimum of 5 years of experience in a customer-facing role, preferably within enterprise subscription-based vendors.
Proven track record of successfully supporting high-touch enterprise customers.
Familiarity with security product lines (firewalls, sandboxing, SIEM, forensics).
Understanding of TCP/IP, DNS, VPN, and SSL technologies.
Strong project management skills with a focus on detail and execution.
A passion for delivering exceptional customer experiences and driving business outcomes.
Proven ability to establish and maintain strong relationships with C-level executives.
Excellent written and verbal communication skills, including strong presentation abilities.
Strong analytical and problem-solving skills to identify opportunities and address challenges.
Relevant Bachelor's degree, preferably in computer science or a related field.
Company
Vectra AI
Vectra AI is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$352.54MKey Investors
TCVAtlantic BridgeWipro Ventures
2021-04-29Series F· $130M
2019-06-10Series E· $100M
2018-02-21Series D· $36M
Leadership Team
Hitesh Sheth
President and CEO
Aaron Turner
SaaS CTO
Recent News
SecurityBrief Australia
2024-05-04
2024-04-13
Company data provided by crunchbase
