Rye · 5 hours ago

Senior Technical Account Manager

United States

Full-time

Remote

Senior Level

$130K/yr - $160K/yr

5+ years exp

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Responsibilities

Own all customer relationships, including implementation and ongoing product and technical support

Create scalable, repeatable implementation paths based on customer type and technical architecture, including timelines, milestones, and resourcing requirements

Develop a scalable ticketing system for customer issues, including prioritization, SLAs, and workflows to ensure efficient issue resolution and tracking

Regularly engage with customers beyond issue resolution to share product updates, announce new features, and invite participation in beta programs

Provide insights to engineering based on customer feedback and experiences to guide future product improvements

Work closely with engineering to gain in-depth knowledge of our API, product limitations, best practices for implementation, and planned roadmap

Qualification

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APIsE-commerce platformsTroubleshooting technical issuesTechnical project managementIntegration processesCustomer relationship managementImplementation pathsTechnical writing