Be an early applicantLess than 25 applicants

Company

Microsoft · 9 hours ago

Senior Experience Strategist

New Jersey, United States

Full-time

Remote

Mid, Senior Level

$117K/yr - $229K/yr

4+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Scope, design and lead in-person and virtual customer-facing co-creation workshops that result in breakthrough ways AI can transform our customers’ business

Excellent communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed future state experiences

Skilled at executive-level stakeholder management; comfortable setting and respectfully communicating expectations

Confidently identifies the best way to leverage qualitative research to support a design objective, including the area of focus and research method(s) best suited to the business objectives and customer needs

Demonstrated experience with a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.). Hands-on experience designing, planning, and facilitating interviews, field research, international research, and survey design

Build connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale

Driving a foundational research strategy for the team while partnering with stakeholders to define moments of truth

Ability to clearly and succinctly present possible solutions outside of the designated design space

Reviewing and validating work with peers, stakeholders, and customers to maintain open communication

Ability to see things from various altitudes and communicate holistic solutions

Expertise in Customer Experience Design and Design Thinking

Embody our culture and values

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

User Experience ResearchHuman-Computer InteractionDesign ThinkingCo-creation WorkshopsDigital SolutionsResearch Methods1 1 Research InterviewsStakeholder ManagementCustomer Experience DesignAgile MethodologiesQualitative ResearchQuantitative ResearchPartnership BuildingCreative Freedom

Required

Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience

OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience

OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience

OR equivalent experience.

4+ years designing and facilitating co-creation/ideation/design thinking workshops to drive meaningful business outcomes

4+ years working on experiences that include extensive digital solutions (omni-channel, self-service, AI bots, etc.)

4+ years conducting 1:1 research interviews

Preferred

OR equivalent experience.

3+ years relevant domain experience within technology sector.

3+ years experience in research methods impacting both product direction and detailed experience design.

6+ years designing and facilitating co-creation/ideation/design thinking workshops to drive meaningful business outcomes

6+ years working on experiences that include extensive digital solutions (omni-channel, self-service, AI bots, etc.)

6+ years conducting 1:1 research interviews

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

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2022 (11005)

2021 (8174)

2020 (6856)