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Company

Crawford & Company · 5 hours ago

Content Claims Specialist - Field - Level I

Greater Sacramento

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders

Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.

Schedule and complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the content's loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Determine appropriate course of action regarding whether or not content items should be restored/repaired/cleaned or replaced.

Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards and our client’s SLA requirements.

Direct the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.

Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.

Communicate with all parties (adjusters/policyholders) in adherence with edjuster’s commitment to timely and informative updates on the content claims process.

Complete/submit detailed work/time logs on a daily basis, for all claims processed.

Maintain claim related notes in the Company’s Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.

Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.

Maintains professional and technical knowledge through continuing education.

Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.

Upholds the Crawford Code of Business Conduct at all times.

Participate in Special Projects, CAT response, or perform duties in other areas as requested.

Qualification

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Computer SkillsRelevant Work ExperienceMS OfficeExcel

Required

Secondary (High School) Diploma.

Good verbal and written communication skills.

Good attention to detail.

Strong analytical and problem-solving skills.

Ability to work independently.

Strong computer skills (MS Office/Outlook/Excel, Etc).

Minimum 6 months relevant work experience.

Decisions pertaining to how content items appear (restorable or non-restorable) are made on every claim.

Must have a valid driver’s license.

This is a remote/work from home position. Employee must be able to provide: an adequate workspace, free of noise, high speed internet service, reliable personal vehicle and valid driver’s license.

Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.

Overnight travel may be required.