200+ applicants

Company

Viasat · 6 hours ago

Sales Operations Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$135K/yr - $207K/yr

10+ years exp

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No H1B

U.S. Citizen Only

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Responsibilities

Support the Sales Account Executives by understanding their current focus and unmet needs and developing and executing actions, such as metrics and dashboards to meet those needs

Work within the sales, business development, marketing, and management teams as well as other internal teams to develop and execute strategic and, in some cases, tactical plans to enable the organization to maximize efficiencies within sales operations providing us to grow in a sustainable manner both in terms of new product introductions and market share growth

Develop a thorough understanding of our existing products and service offerings to maximize

Stay current with best industry practices and sales supporting tools

Be data-driven at all times in analyzing current processes and ways to achieve efficiencies

Manage the Inside Sales team to generate quotes for all inside sales inquiries and account executive opportunities

Manage the research and creation of new tools as needed to enhance the efficiencies of the sales process

Maintain and develop, where required, specific internal sales tools such as dashboards, SOPs, warranty status and shipment lookup

Manage the execution of sales initiatives

Work with production operations to manage/coordinate the prioritization of deliveries to meet operational requirements

Manage and follow-up/assign for action external customer inquiries

Manage sales team asset tracking, restoration, and results (loaners, mock-ups, demo units) to include execution of NDA's and bailment agreements as needed.

Support the creation of reports/presentations of sales and opportunity data for monthly reviews and as needed to meet on-going business needs

Find and fix sales process weaknesses

Meet regularly with other team members to discuss progress and find new ways to improve sales operations

Compile and analyze data to identify trends and enable real-time sharing of this data through dashboards

Price List sustainment and uploading into CRM

Reconcile quarterly awards

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales OperationsCustomer Relationship ManagementData AnalysisSalesforceExcelDashboard CreationProfessional CertificationMaster's Degree

Required

US Citizenship required

10 years professional experience working in sales operations, sales or customer service role

Bachelor's degree in business or equivalent business-related experience

Proficiency with common customer success and customer relationship management (CRM) software, such as Salesforce

High degree of proficiency in Excel

Experience in creating complex multi-source Dashboards

Ability to multitask and deliver on several responsibilities simultaneously

Strong written and verbal (presentations/briefings) communication skills

Excellent organizational skills and attention to detail

Excellent problem solver with an aptitude and appetite for analytics, but can go beyond the numbers to articulate insights and operationalize them

Preferred

Proficiency with Salesforce to include Administrator experience

Master's degree (or equivalent) in business (MBA) or related discipline

Professional certification(s) in related field

Benefits

Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.