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Company

QSC · 4 hours ago

Service Delivery Manager

United States

Full-time

Remote

Senior Level

$123K/yr - $174K/yr

5+ years exp

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Audio/Visual EquipmentElectronics

H1B Sponsor Likely

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Responsibilities

Gather and analyze all necessary customer information required to deliver successful AV software experiences. This includes a thorough examination of AV systems drawings, specifications, and narratives, as well as frequent pre-sales customer engagement.

Manage the daily operations and activities of the Professional Services team, providing technical and logistical guidance to ensure optimal performance.

Develop and mentor others in creating detailed AV and Control programming Scopes of Work that exemplify top-tier customer information gathering and expectation management.

Resolve internal and external conflicts while keeping relevant stakeholders engaged and informed, as appropriate.

Schedule and facilitate client meetings to review project status, gather feedback, and address any concerns.

Conduct regular performance reviews and provide feedback to team members.

Identify training and development needs and provide opportunities for professional growth to the team of programmers and project managers.

Qualification

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Commercial AV experienceService delivery managementTeam managementAV certificationsIT certificationsWritten EnglishCalm under pressure

Required

Bachelor’s degree in Business Administration, Information Technology, or a related field

Minimum of 5 years of experience in commercial AV service delivery management or a similar role, with a proven track record of managing teams and delivering high-quality services to customers

Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels and effectively communicate and interact with coworkers and customers

Strong problem-solving and decision-making skills, with the ability to convey technical requirements in logical and concise written English

Ability to maintain a calm demeanor under pressure

Preferred

AV & IT certifications appreciated

Benefits

Health benefits

401K or Roth retirement plans

Generous time off

Profit sharing

Company

QSC

Glassdoor

3.9

QSC Audio is a designer and manufacturer of audio and video system solutions.

Founded in 1968

Costa Mesa, California, USA

501-1,000 employees

http://www.qsc.com

H1B Sponsorship

QSC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (8)

2021 (7)

2020 (4)