BodySpec® · 7 hours ago
Remote Customer Support Representative
Phoenix, AZ
Full-time
Remote
Entry Level
$20/hr - $22/hr
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Responsibilities
Handle daily phone, chat, and email customer service requests originating from customers and teammates
Communicate promptly and effectively
Answer basic client questions about nutrition, health, fitness, and the DEXA technology
Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
Qualification
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Required
Previous, extensive Customer Service experience required
Passion for health/ wellness is a must!
This is a 5-day a week fully remote position
Scheduled Hours: 12:30-9:00pm CST
First two weeks of training will be M-F
Saturdays are Mandatory
Sunday & Monday off
Schedule is subject to change to accommodate business needs (ample notice provided)
Familiarity in HubSpot, Salesforce or similar platform
Strong knowledge around CX KPIs and processes
Obsessed with delivering an exceptional customer experience
Benefits
Sick leave
Paid time off
Health, dental, and vision insurance
401k
Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
Employee assistance program
Regular virtual social events
Company
BodySpec®
BodySpec provides affordable, convenient, fast, and human-centered medical-grade scans to health-conscious individuals.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$12.61M2024-10-22Series Unknown· $4M
2023-12-13Series Unknown· $8.61M
Leadership Team
Elaine Shi
Co-Founder and Co-CEO
Roy Shi
Chief Executive Officer
Company data provided by crunchbase
