Be an early applicantLess than 25 applicants

Company

Proofpoint · 4 hours ago

Customer Success Manager

Salt Lake City, UT

Full-time

Remote

Mid Level

$79K/yr - $166K/yr

Maximize your interview chances

EmailEnterprise Software

H1B Sponsor Likely

Insider Connection @Proofpoint

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Meet regularly with customers for health checks or other relevant engagements to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.

Analyze various sources of telemetry data to identify target customers for outreach activities, focused on driving customer adoption of product features and best practices.

Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.

Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.

Engage with appropriate internal team members from cross functional groups such as Sales, Engineering, Support, and Professional Services.

Develop and oversee individual strategies to help meet Proofpoint’s customers’ requirements for success. Guide the customer in best practices to incorporate those strategies into their business/technical plans.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS experienceTechnical communicationSecurity Awareness TrainingAccount ManagementSales engineeringSenior support engineeringData analysisProject managementCross-functional collaboration

Required

Customer Success Management or post-sale Account Management experience in a SaaS organization.

Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced.

Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results.

Proven ability to influence colleagues and customers to act in high impact situations.

Ability to effectively communicate and present technical information to both technical & non-technical audiences.

Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership.

Ability to work independently and ability to adapt quickly with a positive attitude.

Preferred

4-year college degree in a business area, technical area or equivalent.

Previous experience in professional services, sales engineering, senior support engineering, or other customer facing role with exposure to multiple technology areas.

Previous experience with Security Awareness Training products.

Benefits

Flexible time off

A robust well-being program that provides for 4 global wellbeing days per year

A 3-week work from anywhere option

Company

Proofpoint

Glassdoor

3.7

Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.

Founded in 2002

Sunnyvale, California, USA

1,001-5,000 employees

http://www.proofpoint.com

H1B Sponsorship

Proofpoint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (26)

2022 (105)

2021 (75)

2020 (57)