Modivcare · 6 hours ago
Customer Service Representative - Remote, WV
West Virginia, United States
Full-time
Remote
Entry Level, Intern/New Grad
$12.50/hr - $12.50/hr
0+ years exp
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Responsibilities
Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Ensure accurate trip data is input in our systems
Demonstrate a personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Multitask effectively and efficiently to extract necessary information from multiple systems
Review and educate members on our services and their insurance coverage.
Qualification
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Required
MUST LIVE IN WEST VIRGINIA
High School Graduate or General Education Degree (GED)
0-2 years of related experience
6+ months contact center experience OR customer service experience
Strong organization skills, written, and verbal communication skills. All system documentation will be in English
Can type 35wpm or more
Answer a high volume of calls up to 100+ calls per day
Proficiency in Microsoft Office Suite
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Work overtime as required
Ability to work independently under general supervision
Sound decision-making and problem-solving skills in a fast-paced environment
High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
Ability to directly hardwire to your modem
Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
Attend 100% of training, on camera for the first 30 days of employment.
Benefits
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company
Modivcare
ModivCare is a healthcare services company that provides emergency medical transportation and care-centric solutions.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$525MKey Investors
JP Morgan Chase
2024-07-03Post Ipo Debt· $525M
2003-08-22IPO· nasdaq:MODV
Leadership Team
B
Barbara Gutierrez
Chief Financial Officer
Henry Toledo
Chief People Officer
Recent News
2024-11-08
markets.businessinsider.com
2024-05-24
Company data provided by crunchbase
