91 applicants

Company

Nextiva · 5 hours ago

Senior Technical Writer - Developer

Scottsdale, AZ

Full-time

Remote

Senior Level

5+ years exp

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Growth Opportunities

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Responsibilities

Own the developer documentation for internal and external development teams who are building experiences and extending our platform. Including: system architecture documents, integration guides, API documentation, and troubleshooting guides, etc.

Craft content to help developers understand the fundamentals of the platform.

Craft onboarding guides to help internal and external developers quickly get up to speed.

Work closely with Developer Ecosystem engineering to ensure API and SDK reference documentation is clear and usable by internal and external engineers.

Craft recipes so developers can quickly perform common jobs.

Integrate with the capabilities of the documentation platform to allow internal and external developers to 'try' the API

Measure the engagement of the documentation and determine where to invest to improve core developer engagement KPIs.

Coordinate cross-functionally and align day-to-day priorities with high-level Product delivery and execution strategy.

Participate in code reviews to ensure documentation reflects current coding standards, structures, and changes.

Develop systems and procedures designed to enhance the productivity of our Technical Writer team and scale their impact. Develop and enforce technical documentation standards, ensuring clarity, consistency, and adherence to best practices.

Set a 3 year vision for technical documentation and developer experience. Stay up-to-date with emerging technologies, tools, and platforms in the areas of architecture, transaction processing, and telephony systems to continuously improve documentation quality.

Include in documentation: applicable screenshots with labels and deep descriptions, logical flow diagrams, decisioning algorithms, rule engines, and their integration with business processes

Produce well-written release notes on new features calling out interdependencies and replacement of previous capabilities.

Produce benchmarking data describing the capacities of features and platform overall.

Regardless of management and reporting this individual will be integral to the Product & Technology team and part of the overall software development lifecycle.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

JavaScriptReactPythonTechnical WritingTelephony SystemsAPI DocumentationSDK Reference DocumentationDeveloper ExperienceDocumentation StandardsEmerging TechnologiesCross-Functional Collaboration

Required

At least 2+ years of experience with a programming language such as JavaScript, React, or Python

Bachelor's degree in Technical Writing, Computer Science, related field, or equivalent work experience

Minimum of 5 years of experience in technical writing in a software development environment.

Technical domain expertise, Telephony Systems: Experience creating and maintaining technical content related to telephony infrastructure, including call flow, routing, VoIP protocols, and hardware components.

Strong written and spoken communication skills.

Experience ideating, innovating, and improving technology platforms (especially documentation platforms)

Expertise working closely with engineering and product teams to shape a developer experience around documentation

Expertise in collaborating with cross-functional partners

Deep understanding of developers, developer technologies, and developer communities

Benefits

Health - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage

Insurance - Life, disability, and supplemental indemnity plans

Work-Life Balance - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays

Financial Security - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA

Wellness - Employee Assistance Program and comprehensive wellness initiatives

Growth - Access to ongoing learning and development opportunities and career advancement