CertifID · 6 hours ago

Senior Account Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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Responsibilities

Support the Customer Success Team through the entire renewal and expansion cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure.

Develop strategic account plans aligned with CertifID's goals and customer objectives, ensuring high satisfaction and retention levels.

Introduce new products, channels, and services to customers proactively, customizing solutions to meet their unique needs.

Execute win/win renewal negotiations to maximize contract value while nurturing client relationships.

Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience.

Identify and engage with influencers and decision-makers (directly or via the CSMs) within these business units, fostering trust and pathways to expansion.

Handle commercial inquiries and requests from customers promptly and effectively.

Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.

Qualification

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SaaS experienceAccount ManagementCustomer SuccessContract RenewalsSales SkillsCollaboration Skills

Required

8+ years of relevant SaaS experience in Sales, Account Management, or Customer Success.

Demonstrated success in closing recurring revenue SaaS deals with a portfolio of customers that range in size and stakeholder sophistication in the buying process.

At least 5 years of experience selling to existing customers and driving successful contract renewals.

Strategic mindset with a passion for understanding and effectively communicating our technology's benefits.

Proven track record as a closer, confidently working through discovery situations, uncovering business needs, and discussing value and pricing.

Service-oriented with a willingness to go the extra mile for clients.

Proactive mindset, taking charge of the commercial plan and initiating action.

Ability to thrive in an agile, evolving environment and willingness to experiment and iterate quickly.

Strong team player with excellent collaboration skills and a focus on team success.