Runway is hiring: Creative Technology Support Associate - Work From Home in West @ Runway | Jobright.ai
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Runway is hiring: Creative Technology Support Associate - Work From Home in West jobs in West Babylon, NY
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Runway · 5 hours ago

Runway is hiring: Creative Technology Support Associate - Work From Home in West

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AppsArtificial Intelligence (AI)

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Responsibilities

Directly respond to requests from new and experienced Runway users via email and chat
Investigate and escalate problem reports for product or billing transactions to appropriate teams
Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency
Engage with the Product team to translate customer feedback into actionable product updates and improvements
Author and maintain internal and customer-facing knowledge base documentation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportProblem InvestigationCollaboration with EngineeringFeedback AnalysisKnowledge Base Documentation

Required

Directly respond to requests from new and experienced Runway users via email and chat
Investigate and escalate problem reports for product or billing transactions to appropriate teams
Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency
Engage with the Product team to translate customer feedback into actionable product updates and improvements
Author and maintain internal and customer-facing knowledge base documentation

Company

Runway

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Runway is an applied AI research company that builds the next generation of creativity tools.

Funding

Current Stage
Growth Stage
Total Funding
$236.5M
Key Investors
GoogleFelicisCoatue
2023-06-29Series C· $141M
2022-12-05Series C· $50M
2021-12-13Series B· $35M

Leadership Team

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Cristobal Valenzuela Barrera
Co-Founder and CEO
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Anastasis Germanidis
Co-Founder & CTO
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Company data provided by crunchbase
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