Modivcare · 2 days ago

Service Support Coordinator

United States

Full-time

Remote

Entry Level

$16.36/hr - $22.09/hr

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Responsibilities

Establish and maintain excellent communication with field installers to ensure the on-time completion of installations, disconnects, and all services in the most efficient manner.

Analyze data to prioritize your follow up tasks.

Answer daily phone and email communication using the program coordinator telephone queue system.

Monitor and manage all open jobs to ensure proper documentation and follow-up actions are taking place.

Resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved.

Maintain timely responses to requests.

Manage and maintain compliance documentation.

Verify and processes accuracy of field installer invoicing submissions.

Provide field installer follow ups.

Maintain access to and security of highly sensitive materials.

Refer client complaints to appropriate persons.

Maintain protocol information supplied from reference materials, memos, and training sessions.

Identify new field installers for areas in need of support.

Support field installer inventory management, ordering, and website support.

May be required to assist with special projects as needed.

Qualification

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