Be an early applicantLess than 25 applicants

Company

ServiceNow · 6 hours ago

Senior Staff Technical Program Manager

San Diego, CA

Full-time

Remote

Senior Level, Lead/Staff

$181K/yr - $317K/yr

12+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Centrally manage high visibility complex programs with multiple workstreams across cross-functional teams like product, engineering, sales, marketing, finance, and infrastructure.

Drive the overall prioritization, project plan, milestones, deliverables, and success criteria for a portfolio of programs.

Identify, assess, prioritize, and mitigate risks to meet program objectives.

Coordinate and facilitate executive-level meetings and large cross-functional events.

Simplify complex issues into a crisp, actionable executive-level status.

Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.

Develop metrics and data models to drive recommendations that accelerate decisions.

Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program.

Build process, template, and training artifacts.

Execute change management initiatives to ensure successful cross-organizational adoption of new processes.

Analyze trends and data to create reports and dashboards providing actionable insights to leadership.

Track and allocate resources effectively to ensure smooth program execution.

Develop required documentation such as charters, process documentation, agenda, presentations and roles/responsibilities.

Communicate and collaborate among cross-functional teams in a multinational environment for recommendations and assisting teams with resolving critical path technical issues and challenges.

Proactively identify and address issues with internal business units and engineering teams.

Analyze processes and outcomes to identify root causes & drive opportunities for improvement.

Lead by example, as a thought leader and subject matter expert in agile methods and agile product delivery.

Demonstrate visible leadership through internal presentations, improving transparency, and radiating information.

Establish, collect, and enable the reporting of key quality and product delivery process metrics to executives, organizational leaders, and teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementAgile TechniquesMetricsKPIsProcess DocumentationClient CommunicationsDecision-Making FacilitationChange ManagementCloud InfrastructureCross-Functional Collaboration

Required

12+ years of technical and non-technical portfolio/program management experience building programs on a global scale with 6+ years of that dedicated to running large engineering programs; basic knowledge of cloud infrastructure or 8+ years and a Master's degree; or equivalent experience.

Preferred

Extensive experience driving large-scale, complex global change initiatives and programs to successful implementation.

Experience designing and building metrics, KPIs, and dashboards.

Solid experience in requirements gathering, including experience in creating process documentation.

Experienced with problem diagnosis, solution development, client communications, facilitation of decision-making, documentation, managing client expectations, and team leadership.

Results-oriented, focusing on outcomes and accomplishments and thinking in terms of progress towards the big goal.

Ability to operate in a fast-paced, matrixed environment.

Excellent facilitation skills in leading planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate to executive leadership.

Proven track record of using agile techniques to manage large-scale and complex projects.

Ability to efficiently context switch amongst multiple projects.

Ability and desire to travel to ServiceNow locations worldwide.

Benefits

Health plans, including flexible spending accounts

A 401(k) Plan with company match

ESPP

Matching donations

A flexible time away plan

Family leave programs

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)