Be an early applicantLess than 25 applicants

Company

Viasat · 6 hours ago

Technical Support Representative - Temporary

Texas, United States

Full-time

Remote

Entry Level

$14.42/hr - $20.67/hr

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H1B Sponsor Likely

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Responsibilities

Provide support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or TV services at numerous locations throughout the world ranging from US military bases to hotels and banks.

Assist end-users troubleshoot connectivity related issues through use of a variety of online diagnostic tools.

Monitor deployed networks and escalate as needed for dispatch when remote troubleshooting indicates a network issue has developed which impact multiple end-users.

Assist end-users with general questions that range from rate plan differences to service availability to potential contract requirements.

Provide billing and account related support to end-users.

Billing inquiry related support can include but is not limited to examining invoices, escalating credit and refund requests, updating recurring payment methods, or assisting end-users unsuspend accounts.

Account related support can include but is not limited to updating contact information, assisting with Self-Care guidance, transitioning account plans, reviewing current and historical usage, helping cancel subscriptions or closing accounts.

Document key aspects of each end-user interactions within our Case Management solution.

Deliver end-user email support along with monitoring voicemail inbox and responding to inquiries.

Perform other project related tasks as requested by your supervisor.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Personal computer networkingWireless network managementTyping proficiencyCustomer support

Required

Great communication skills showing you to be outgoing, friendly, kind and warm in demeanor; a 'people person'.

General knowledge of personal computer networking.

Works effectively with other team members to provide exceptional support for both internal and external customers.

Great analytical, problem-solving, and conceptual skills.

Excellent time management.

High School Diploma or GED.

Excellent written and verbal communication skills.

Must be willing to work shift schedules found in a 24x7 Call Center environment.

Must be willing to attend daily training sessions held Monday thru Friday 9am - 6pm for up to (4) weeks.

Must be able to multi-task.

Proficient in typing (Min. 35 WPM).

Preferred

Prior experience setting up or managing a wireless network in a home or office environment.

Benefits

Medical, financial, and/or other benefits

Company

Viasat

Glassdoor

3.8

Viasat is a global communications company that offers satellite services.

Founded in 1986

Carlsbad, California, USA

5,001-10,000 employees

http://www.viasat.com

H1B Sponsorship

Viasat has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (37)

2022 (88)

2021 (58)

2020 (48)