Conviva Care Center ยท 5 hours ago
Accounts Receivable/Payable Manager Onshore Operations
United States
Full-time
Remote
Mid, Senior Level
$77K/yr - $106K/yr
6+ years exp
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Responsibilities
Lead and manage the onshore team responsible for credit balance validation, customer service escalations, and adjustments.
Oversee the Payment Reconciliation Professional who reconciles payment posting with the bank and manages all EDI/ERA/EFT setup and troubleshooting.
Supervise the Payment Posting Auditors who audit offshore payment posting work to ensure accuracy and compliance with internal controls.
Ensure that payment posting reconciliations between the general ledger, payment posting systems, and bank accounts are completed accurately and in a timely manner.
Oversee the setup and management of EDI, ERA, and EFT configurations to ensure smooth payment posting operations.
Coordinate with finance to resolve any discrepancies in payment reconciliation.
Oversee the auditing of the offshore payment posting team's work, ensuring accuracy in all payment postings.
Conduct reviews of refunds, adjustments, credit balances, and variances to ensure compliance with financial policies.
Supervise "auditing the auditor" activities to ensure the integrity of internal and external audit processes.
Supervise the accurate processing of credit balances, including insurance and patient refunds, ensuring timely and compliant resolution.
Manage the team responsible for patient and insurance refunds and ensure alignment with regulatory standards.
Ensure that customer service escalations related to billing or AR issues are addressed and resolved within established timelines.
Manage the team's efforts in reviewing variances and making necessary contractual or administrative adjustments.
Oversee the proper handling of inactive or deceased patients' accounts and claims without insurance.
Identify and implement improvements in the payment reconciliation and posting process.
Provide regular reporting on the team's KPIs and ensure alignment with organizational goals.
Qualification
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Required
Bachelor's Degree
6 or more years of revenue cycle experience
2 or more years of management experience
Experience completing revenue cycle reporting and analysis
Preferred
Certified Revenue Cycle Representative Certificate
Experience leading a team of revenue cycle professionals
Benefits
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Medical, dental and vision benefits
Short-term and long-term disability
Life insurance
Company
Conviva Care Center
Every day at Conviva, we inspire each senior to live their best life by practicing wellness, prevention, and holistic care.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Simpson, SHRM CP
Human Resources Business Partner Lead
Bill Russell, MD
Division CMO
Company data provided by crunchbase
