Peraton · 7 hours ago

Technical Knowledge Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $128K/yr

6+ years exp

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Actively Hiring

No H1B

U.S. Citizen Only

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Responsibilities

Develop and maintain a comprehensive knowledge base for HART support, including system configurations, processes, troubleshooting guides, and performance monitoring documentation.

Ensure all HART-related documentation aligns with ITIL standards and is kept accurate, consistent, and easily accessible to team members and stakeholders.

Collaborate with the various Peraton teams and government stakeholders to document new system software and hardware deployments, capturing critical information to support system reliability and performance.

Document the installation, configuration, and testing of HART infrastructure, including servers, networks, and devices.

Create detailed records of IT system operations, performance monitoring, storage utilization, and root cause analyses, contributing to proactive system management.

Plan and document strategies for hardware and software upgrades to accommodate HART system growth.

Work independently and collaboratively with team members and stakeholders to deliver high-quality documentation that meets HART system requirements.

Engage with government customers to ensure HART support documentation aligns with DHS objectives and facilitates seamless knowledge sharing and system management.

Qualification

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Technical Knowledge ManagementITIL FrameworksAWSDocumentation SystemsRed Hat Enterprise LinuxWindowsBiometric Systems ExperienceCloud Infrastructure ManagementPerformance MonitoringSystem Configuration DocumentationProcess Workflows Documentation

Required

Minimum of 6 years of experience

U.S. citizenship with the ability to obtain and maintain a DHS Entry on Duty (EOD) clearance prior to starting

Exceptional written and verbal communication skills, with experience collaborating across teams and with federal stakeholders

5+ years of experience in Information Technology, with a minimum of 3 years dedicated to technical knowledge management within enterprise or federal environments

Proven experience in building and managing technical knowledge bases and documentation systems for complex, large-scale IT environments

Strong understanding and practical application of ITIL frameworks, particularly in knowledge management, documentation, and service operations

Hands-on experience managing documentation for cloud-based infrastructure, with a focus on AWS, including services such as EC2, S3, and VPC configuration

Proficiency in documenting procedures for system configurations, process workflows, troubleshooting, and performance monitoring, with a demonstrated ability to maintain accurate, organized, and accessible records

Technical experience with Red Hat Enterprise Linux (RHEL), Windows, and common open-source technologies in datacenter and cloud environments