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Company

Power TakeOff · 7 hours ago

Program Operations Specialist

United States

Full-time

Remote

Mid Level

$60K/yr - $70K/yr

3+ years exp

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Information TechnologySaaS

Growth Opportunities

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Responsibilities

Conduct trainings

Lead trainings for the Programs Team to inform them of new tools and processes, new uses for existing tools, and refreshers to ensure they are maximizing usefulness

Analyze feedback and data to determine what trainings the team can benefit from

Design and delegate trainings to be led by the appropriate party

Review other people’s trainings for the team to determine relevance and readiness

Facilitate information sharing to the Programs Team

Create, maintain, and manage a schedule throughout the year for when Programs Team meetings are held and what content is being shared

Lead team meetings and mixers

Create and disseminate content to be sent to the Programs Team so that information is readily accessible (via emails, slack messages, content cards, etc.)

Create a variety of content including commercial building energy efficiency reference material, guides to team tools, guidelines for team funds, and more

Create new resources

Analyze feedback and data to determine what reference resources the team can benefit from

Build content that can be easily used and accessed by the Programs Team to help in their daily workflow and/or with their knowledge as employees

Troubleshoot tool issues

Answer questions from the team about tools and issues that arise in a timely manner

Resolve problems with tool functionality with the appropriate level of urgency

Escalate serious problems to the appropriate parties within and external to Power TakeOff

Liaise within Power TakeOff

Collaborate with team members to find and fill holes in existing resources and communication

Serve as a key point of contact for the Programs Team to other departments such as Operations, Marketing, Analytics, and Value Creation

Connect to the industry to bring in new content when needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Energy industry experienceUtility DSM knowledgeEnergy efficiency knowledgeDemand response knowledgeProject ManagementFocusedVisionary thinking

Required

Minimum education: Bachelor’s degree in a relevant field

Minimum of 3 years of experience in the energy industry, preferably in utility DSM, energy efficiency, or demand response

Communication is key! This role involves significant communication with internal stakeholders from many departments. It is challenging to over communicate in this role.

Organization. Needs to organize their own work, team resources with information, and team structures and processes.

Strong written and verbal skills are required to support both the communication and organizational requirements

Project Management. Handles multiple projects and tasks, keeps them on a timeline, and holds others accountable for their responsibilities.

Ambition. Is motivated to make progress on short and long term projects.

Assertiveness. This person must be willing to question both internal and external roadblocks, investigate alternative options, ask follow-up questions, understand the root of roadblocks, and find creative solutions. This position should not be willing to take an initial “No” and just leave it.

Adaptability. Is flexible with shifting priorities, changing a project’s course for the betterment of the work, and being prepared for the unexpected.

Focused. Maintaining a clear understanding of prioritizing time and energy on the highest impact activities.

Collaboration and project management. This role must be able to delegate tasks to team members across the organization, rallying the right groups of individuals to collectively solve problems.

Visionary. Always thinking about what could be built and how processes could be improved

Able to work cross-functionally, leveraging your organizational and time management expertise