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Company

Social Element · 5 hours ago

Social Media Community Manager, North America, night shifts

Atlanta, GA

Part-time

Remote

Entry Level

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Responsibilities

Responding to consumer’s queries

Complaints

Engaging with the online audience on behalf of our client

Keeping with their bright, playful and happy look and feel

Using knowledge on best practices across social platforms

Providing every customer with an authentic interaction

Ensuring that our brands are connecting with their communities

Building positive associations while remaining human, genuine and caring to every customer's needs and circumstances

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

US English written skillsCommunity managementSocial media knowledgeSocial customer careDigital technology confidenceCustomer service skillsTech tools proficiency

Required

Strong US English written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential.

Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.

Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences.

A confidence with digital technology and using a variety of tech tools and platforms.

A self-motivated social media expert who is comfortable working remotely.

Operating system Windows 10 64bits or higher (Windows 11 is recommended as support for Windows 10 will end in October 2025) / MAC OS X version 13 (Ventura) or higher.

Any processor that supports Windows 11 (support for Windows 10 will end in October 2025). This isn't relevant if you're running Windows 11 or a supported MacOS version as per the above line.

At least 8GB RAM (16GB recommended).

Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended).

40 GB available HDD (SSD recommended).

A Webcam and headset.

Android or iOS device for 2FA.

Company

Social Element

We use our next-level understanding to help brands show up on social the way their audience needs, and be more human. We don’t stop at helping brands.

Founded in 2002