Tivly · 16 hours ago

Spanish Bilingual Contact Center Representative (Work From Home)

United States

Full-time

Remote

Entry Level

2+ years exp

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Commercial InsuranceInsurance

Insider Connection @Tivly

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Responsibilities

Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs

Follow communication scripts and use knowledge of products and services to go off-script when necessary

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer supportCall center experienceFluent in SpanishGoogle WorkplaceCRM softwareTyping skillsData entry skills

Required

Candidates MUST currently live in one of the following states: Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas or Virginia.

Fluent in Spanish (required for bilingual representatives only)

Minimum of 2 years experience providing customer support in a call center environment/working remote

High School diploma or equivalent

Strong experience with technology and proficient with computers, including Google Workplace (formally G Suite), Google Chrome and CRM software

Strong typing and data entry skills

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Strong time management and decision making skills