151 applicantsPosted by Agency

Company

Citizens · 7 hours ago

SD-WAN Performance and Operations Engineer

Johnston, RI

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Continuously monitor SD-WAN performance using tools such as SolarWinds, Netreo, NetFlow analyzers, and other network monitoring platforms.

Analyze key performance metrics like throughput, latency, jitter, and packet loss to identify potential bottlenecks or areas for improvement.

Configure dynamic path selection and load balancing to optimize network traffic flow, ensuring high availability and performance.

Lead the diagnosis and troubleshooting of SD-WAN issues, including performance degradation, packet loss, and connectivity failures.

Utilize tools like Wireshark and SNMP analyzers to conduct deep dive troubleshooting of complex network problems.

Provide root cause analysis (RCA) and implement corrective actions to prevent future occurrences.

Oversee day-to-day operations of the SD-WAN network, including provisioning, configuration management, and maintenance tasks.

Manage incident response, coordinating with other IT teams to ensure quick resolution of network issues and minimal downtime.

Implement best practices for network security and compliance, ensuring traffic is encrypted and following proper access controls.

Develop and implement automation scripts using tools like Ansible, Python, or Terraform to streamline operational tasks such as network provisioning, monitoring, and configuration updates.

Collaborate with network architects and product teams to automate repetitive tasks and improve overall operational efficiency.

Analyze network traffic trends and perform capacity planning to ensure that the SD-WAN infrastructure can scale to meet increasing business demands.

Recommend and implement network upgrades or expansions based on future growth projections and business requirements.

Coordinate with SD-WAN vendors and service providers (e.g., VMWare Velocloud, Aruba EdgeConnect, Cisco Viptela) to ensure that SLAs are met, and issues are escalated when necessary.

Work with external vendors to optimize circuit provisioning and ensure that SD-WAN infrastructure remains cost-effective and high-performing.

Develop and maintain detailed documentation for SD-WAN configurations, performance metrics, troubleshooting procedures, and operational workflows.

Generate regular performance reports for management, outlining network health, incidents, and areas for improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SD-WAN technologiesNetwork performance optimizationNetwork operations managementSolarWindsWiresharkAnsibleTerraformBGPOSPFMPLSCapacity planningAWSAzureGoogle CloudCCNACCNPVMWare VelocloudAruba EdgeConnectCisco Viptela

Required

3+ years of experience in network operations, with at least 2 years working specifically with SD-WAN technologies (e.g., VMWare Velocloud, Cisco SDWAN).

Proficiency in network performance optimization and troubleshooting using tools like SolarWinds, NetFlow analyzers, and Wireshark.

Strong understanding of routing protocols (BGP, OSPF), MPLS, and WAN technologies.

Experience with network automation tools (e.g., Ansible, Terraform) and scripting for network orchestration and process improvement.

Familiarity with cloud networking environments and their integration with SD-WAN platforms (e.g., AWS, Azure, Google Cloud).

Strong problem-solving and incident response skills, with a track record of resolving complex network issues in high-pressure environments.

Experience with capacity planning and the ability to design scalable SD-WAN solutions to meet future business needs.

Preferred

Certifications such as CCNA, CCNP, or SD-WAN-specific certifications (e.g., VMWare Velocloud Certified Professional, Aruba Certified SD-WAN Professional or Cisco SDWAN).

Experience with network automation frameworks like Python or Shell scripting for automating operational tasks.

Familiarity with cloud networking and multi-cloud SD-WAN integration strategies.

Bachelor’s degree in computer science, Network Engineering, Information Technology, or a related field.

Networking certifications (CCNA, CCNP) or SD-WAN platform certifications are a plus.

Company

Citizens

Glassdoor

3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10,001+ employees