Amazon Web Services (AWS) · 1 year ago
Cloud Support Engineer - Analytics
Dallas, TX
Full-time
Hybrid
Entry Level
$71K/yr - $159K/yr
1+ years expAmazon Web Services (AWS) is a leading cloud computing platform that provides a range of services to businesses. The Cloud Support Engineer - Analytics will support customers in leveraging analytic technologies and provide technical assistance while driving initiatives to enhance customer experience.
ConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue
You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others
You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services
You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies
You will act as interviewer in hiring processes, and coach/mentor new team members
Qualification
Required
1+ years of software development, or 1+ years of technical support experience
Experience troubleshooting and debugging technical systems
Bachelor's degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
Knowledge or experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, DocumentDB) and data warehousing (high availability, DR, backup, performance tuning, distributed systems)
Preferred
Knowledge or experience with distributed search, conceptual search understanding, text parsing analysis, tokenization, databases vs search services, data skew, fault tolerance etc
Knowledge or experience with data streaming concepts such as producer, consumer, broker, controller/leader zookeeper, distributed architecture topics, replicas, partitions
Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)
Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript
Knowledge or experience troubleshooting Business Intelligence (BI) issues, and with Extract, Transform, and Load (ETL) (ETL data load ingestion, Transformation, Migration techniques, BI tools and specific features, Performance and latency)
Benefits
Full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-07
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2026-01-07
Company data provided by crunchbase