SAIC · 1 day ago

IT Change Analyst

Alabama, United States

Full-time

Remote

Entry Level

$80K/yr - $120K/yr

2+ years exp

Maximize your interview chances

Information TechnologySecurity

Work & Life Balance

No H1B

Security Clearance Required

Insider Connection @SAIC

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Facilitate and govern the change management process IAW ITIL best practices for IT service management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its 37,000 customers and end users at 1650 different CONUS and OCONUS locations and sites.

Deliver change activities within the service management toolset (ServiceNow) including assessment, analysis, development, QA, documentation and implementation of changes to ensure successful implementation within the US Army Corps of Engineers Revolutionary IT Services (RITS) program.

Effectively perform the end-to end change lifecycle and identify process improvements where possible.

Provide day-to-day execution and tracking of change requests. Identify and allocate relevant change approvals.

Conduct and verify post implementation reviews and investigate issues that may arise from change implementation.

Participate in internal and customer-facing end-to-end user groups to improve the efficiency of future deliveries and business processes.

Report changes within and across team, to USACE stakeholders, and other stakeholders.

Produce Change Approval Board (CAB) and Change Schedule reports and minutes.

Ensure that all the activities designed to implement changes are in accordance with USACE program policies and procedures.

Ensure that all change-related policies and procedures are well defined, recognized and reviewed.

Performs release and deployment management functions during weekend patching and maintenance events.

Support continuous improvements to the quality and efficiency of the change management process.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITILServiceNowChange ManagementRelease ManagementIT Service ManagementITIL V4 FoundationITIL V3 Release ControlSecurity+Post Implementation ReviewProcess Improvement