Tivly · 3 days ago

Contact Center Representative (Work From Home)

United States

Full-time

Remote

Entry Level

2+ years exp

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Commercial InsuranceInsurance

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Responsibilities

Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs

Follow communication scripts and use knowledge of products and services to go off-script when necessary

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer supportCall center experienceFluent in SpanishGoogle WorkplaceCRM softwareTyping skillsData entry skills

Required

Candidates MUST currently live in one of the following states: Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas or Virginia.

Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs.

Follow communication scripts and use knowledge of products and services to go off-script when necessary.

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.

Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards.

Must have a Windows, Apple desktop/laptop or Chromebook.

Access to high-speed internet.

Dedicated workspace.

Processor: Intel i5 8th Generation, Intel Celeron N4500 or AMD Ryzen 5 series or newer.

Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14).

RAM & CPU: less than 80% usage.

RAM (physical memory): minimum 8 GB.

Fluent in Spanish (required for bilingual representatives only).

Minimum of 2 years experience providing customer support in a call center environment/working remote.

High School diploma or equivalent.

Strong experience with technology and proficient with computers, including Google Workplace (formally G Suite), Google Chrome and CRM software.