Morley · 6 hours ago

Remote Customer Service Representative (Michigan residents)

Lansing, MI

Full-time

Remote

Entry Level

3+ years exp

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Responsibilities

Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like

Use your computer skills to research requests and accurately record the details of your calls / contacts

Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Qualification

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Computer navigationTyping skillsCustomer service experience

Required

Excellent written and verbal communication skills

Ability to navigate a computer and the web

Typing skills (minimum 25 words per minute)

High school diploma or equivalent

Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

Available to work shifts within the call center's hours of operation: Monday through Saturday, 8 a.m. to 9 p.m. Eastern time

Must be able to stick to the schedule reliably, as some queues are time sensitive

Michigan resident

High-speed internet access at home that you are able to connect to via Ethernet or landline

Secluded and distraction-free work environment