CrowdPlat · 5 hours ago
Chief Operating Officer (COO) - Full Time - Ideal for Mid-Level Professional Seeking Growth – Equity-Based Compensation
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Responsibilities
Operational Leadership Across Service Lines : Develop and execute an operational strategy that integrates crowdsourcing, IT staff augmentation, and consulting services, optimizing workflows, and ensuring service quality and efficiency.
Client Relationship Management : Serve as a senior point of contact for clients across all services, fostering strong relationships, ensuring alignment with their needs, and enhancing client satisfaction.
Crowd and Talent Management : Oversee the sourcing, onboarding, and retention of crowdsourced talent, IT consultants, and staff augmentation resources, ensuring the right fit for each project and maintaining a high-quality talent pool.
Financial Management : Oversee budgets, billing, invoicing, and financial reporting across all service lines. Ensure accuracy, compliance, and efficiency, identifying cost-saving opportunities as needed.
Vendor and Partner Coordination : Establish and maintain partnerships with key vendors and service providers to support service delivery. Negotiate favorable terms and manage performance to align with company objectives.
Team Leadership & Development : Lead and mentor a team responsible for managing operations, fostering a collaborative environment, setting clear goals, and driving accountability.
Project and Program Management : Oversee key client projects from proposal through delivery, ensuring they are on time, within scope, and aligned with budget and quality standards.
Startup Operations : Embrace a hands-on approach to startup challenges, helping to build foundational processes, solve operational issues in real-time, and adapt strategies to meet evolving needs.
Qualification
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Required
5+ years in operational or program management roles, ideally across crowdsourcing, IT consulting, or IT staff augmentation.
Experience scaling operations within a startup or high-growth environment.
Bachelor’s degree in Business, Operations Management, or related field.
In-depth understanding of crowdsourcing, IT staffing, and consulting service models.
Strong client-facing skills with the ability to build and nurture long-term client relationships.
Hands-on experience with financial management, including budget oversight, billing, and invoicing.
Proven leadership skills, with a focus on building efficient teams and fostering a collaborative culture.
Strong organizational and multitasking abilities, with a proactive approach to problem-solving.
Ability to work in a fast-paced, flexible startup environment and adapt to evolving priorities.
Preferred
MBA or advanced degree.
Familiarity with project management tools and platforms.
A solution-oriented mindset with a track record of implementing efficient operational processes.
Experience in contract negotiation and vendor management.