N/A ยท 17 hours ago
Contact Center Agent - Work From Home
Baltimore, MD
Full-time
Remote
Entry Level
$19.82/hr - $32.41/hr
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Insider Connection @N/A
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Responsibilities
Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information regarding products and services to customers.
Resolve customer issues and inquiries in a timely manner.
Document customer interactions and maintain detailed records in the system.
Follow company procedures and policies while assisting customers.
Identify opportunities for service improvements based on customer feedback.
Collaborate with team members to meet team goals and enhance customer experience.
Qualification
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Required
Excellent verbal and written communication skills.
Strong problem-solving abilities and conflict resolution skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Proficiency in using customer service software and Microsoft Office applications.
Strong attention to detail and organizational skills.
Ability to work flexible hours, including evenings and weekends.
Preferred
Proven experience in a customer service or contact center role preferred.
Company
N/A
IT Services and IT Consulting
Founded in 1988
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Jerry Dunn
CEO Cheerfully Encouraging Others
Prince Oduro
Chief Executive Officer
Company data provided by crunchbase
