Qualitest · 15 hours ago

#16068 - Mid-Level SAP AMS Support Analysts

USA

Full-time

Remote

Mid Level

$80K/yr - $90K/yr

3+ years exp

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Responsibilities

Provide first-line support for SAP-related issues by efficiently responding to user-reported incidents and service requests.

Analyze, diagnose, and resolve issues across multiple SAP modules (e.g., FICO, SD, MM), ensuring timely resolution and minimal disruption to business operations.

Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring quick and effective solutions.

Monitor system performance and alerts to proactively identify potential issues and prevent system downtime.

Assist end-users with common SAP tasks such as password resets, access permissions, and guidance on SAP functionalities.

Advise users on how to best utilize SAP to streamline business processes and improve efficiency.

Collaborate with functional teams to resolve configuration issues or implement minor enhancements.

Ensure all support activities are thoroughly documented in the ticketing system, including detailed descriptions of issues and resolutions.

Support the implementation of system changes, including patches, updates, and configuration adjustments, in coordination with technical teams.

Ensure that all changes are tested properly to minimize disruption and ensure business continuity.

Participate in small-scale projects, such as rolling out system enhancements or new functionality, ensuring smooth implementation.

Maintain comprehensive documentation of support processes, incident resolutions, and system configurations to build a knowledge base for future reference.

Contribute to the creation of training materials and deliver training sessions to end-users on new SAP functionalities and best practices.

Write and maintain knowledge base articles to assist in resolving common issues quickly and efficiently.

Communicate effectively with business users to understand their needs, provide clear solutions, and ensure user satisfaction.

Collaborate with cross-functional teams, including developers, functional consultants, and external partners, to resolve issues and implement improvements.

Provide regular updates to senior management or project leads on support activities, incident status, and progress on enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SAP systemsITIL processesECC6S/4HANAServiceNowJIRASAP FICOSAP SDSAP MMAgile methodologiesUser supportIncident managementChange managementRemote collaborationDocumentation