My Hot Lunchbox ยท 5 hours ago
Customer Support Representative
United States
Full-time
Remote
Entry Level
$22/hr - $24/hr
2+ years exp
Maximize your interview chancesFood and Beverage Services
Insider Connection @My Hot Lunchbox
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Foster Relationships: Build trust and loyalty by maintaining a positive, empathetic, and professional demeanor.
Communicate Effectively: Respond promptly across various channels, ensuring clarity and understanding in every interaction.
Problem Solve: Resolve customer inquiries and complaints efficiently while escalating issues to the appropriate teams when necessary.
Stay Informed: Become an expert in our products and services to provide accurate information and build confidence in our solutions.
Track & Analyze: Maintain detailed records of customer interactions, spotting patterns to improve service.
Team Up for Success: Collaborate with Account Managers and other departments to provide comprehensive support.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Associate degree or equivalent.
2+ years of call center or customer support experience.
Familiarity with ticketing systems (e.g., Freshdesk) and CRM platforms.
Proven conflict-resolution skills and the ability to handle demanding customers gracefully.
Exceptional interpersonal and relationship-building skills.
Strong organizational abilities and a knack for prioritizing tasks.
Clear and effective communication tailored to a diverse audience.
Preferred
Basic/intermediate knowledge of account management, client relations or a similar background.
Benefits
PTO
10 holidays
1 floating holiday
3% 401k Safe Harbor Non-Elective (after 6 months)
Company-paid health insurance
Vision
Dental (immediate)
Self-care monthly stipend
Additional discretionary time off given during the year - exact dates are subject to change annually.
Company
My Hot Lunchbox
My Hot Lunchbox is more than just a school lunch service.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shelby Candler
Marketing & Strategic Partnership Specialist
Company data provided by crunchbase
