FinThrive · 14 hours ago

Advisor, Solution Services

United States

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Partners with sales to qualify opportunities, demonstrate value with renewals, inform new customer engagement strategy, and provide sales support of large customer engagements and transformational endeavors.

Acquiring and acting strategically on knowledge of customer business objectives, goals, change management needs, and best-practice to deliver appropriate customer-focused product solutions

Facilitate smooth transitions from Sales to Implementation and from Implementation to Client Support

Understanding and documenting existing workflows, thinking strategically on process improvements, and communicating optimized workflow opportunities to both internal and customer stakeholders

Monitoring customer performance as well as preparing, analyzing, and presenting data to inform stakeholders on financial, productivity, and customer satisfaction opportunities

Preparing materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos

Identifying and escalating risks to project success or customer perception with proposed solutions and suggested recommendations

Develop and maintain effective customer relationships

Work with revenue cycle departments, including but not limited to Patient Access, HIM, Billing, Collections, and various other health system revenue cycle departments, to improve operational efficiency, documentation, system workflows, and cash flow

Conduct customer interviews, ‘chair-side’ observations and meetings to understand current state billing/EHR systems, operational processes, and workflows

Clearly document current processes, recommended process changes, and final redesigned state for internal and external stakeholders

Create policy and procedure updates and assist with customer adoption of redesigned processes

Establish metrics to measure cost and FTEs required for existing process and create ROI models for redesigned processes

Create ROI documentation showing realized benefit results after adoption of new processes

Qualification

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Healthcare Revenue CycleRCM software implementationOrganizational change managementCustomer-facing engagementProcess mappingData analysisProject managementMicrosoft Office Suite

Required

4+ years of relevant experience in external consulting or healthcare industry role, with experience leading teams in organizational change management and/or consulting

Expert level of understanding of Healthcare Revenue Cycle functions and best practices in hospitals and physician groups

Expertise in RCM software implementation and consulting practices, or equivalent project management experience

Analytical and problem-solving skills

Experience with direct customer-facing engagements with proven ability to communicate effectively at all levels up to senior management, with technical and non-technical audiences

Ability to work in a fast-paced environment and change priorities quickly

Professional competence in the Microsoft Office Suite

Ability to work collaboratively in a team environment

Travel required: Up to 25%