Firecrawl ยท 3 days ago
Developer Support Engineer
Remote (US)
Full-time
Remote
Mid Level
$75K/yr - $130K/yr
3+ years exp
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Responsibilities
Resolve customer issues and bugs
Support our community through platforms like Discord, Pylon, chatbot, etc.
Troubleshoot issues and work closely with the development team to resolve them
Improve product and processes to automate the busywork
Gather user feedback and advocate for customer needs internally
Maintain our documentation to help developers find answers quickly
Qualification
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Required
3+ years of experience
Resolve customer issues and bugs
Support our community through platforms like Discord, Pylon, chatbot, etc.
Troubleshoot issues and work closely with the development team to resolve them
Improve product and processes to automate the busywork
Gather user feedback and advocate for customer needs internally
Maintain our documentation to help developers find answers quickly
Passionate about helping customers and solving problems
Technical at heart, code actively, and understand the needs of a developer
Experience at a developer-focused company
Technical background; must be able to write code!
Worked at a developer-first team before
Preferred
Experience with web scraping, crawling, or data extraction tools
Can consistently work in the American timezone
Have used Firecrawl in your projects
Active in developer communities like Discord and Pylon
Company
Firecrawl
The easiest way to extract AI ready data from the web
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
