Concentrix · 5 hours ago

Inside Sales Representative-Remote (Soft Sales)

Knoxville, TN

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

Customer ServiceInformation Technology

No H1B

Insider Connection @Concentrix

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provide inbound and outbound customer support using a call flow guide

Ask probing questions

Persuade customers to into additional products and/or services

Use product knowledge, build client relationships, and find new ways to retain customers

Track, document, and retrieve information in databases

Offer additional products and/or services with every interaction

Deliver expert customer experiences…with a smile.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceSoft sales experienceUpsellingComputer navigation skillsPC knowledgeFast-paced multi-taskingEagerness to learn technologies

Required

1+ year of customer service experience

6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)

A basic understanding of upselling, persuasion, building relationships, and communication skills

Open availability

A high school diploma or GED

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Strong computer navigation skills and PC knowledge

A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)

High Speed internet (no wireless/hotspots or satellite) and a smartphone

Must reside in the United States or have a valid U.S. address for residence