NCR Voyix · 7 hours ago

Senior Tech Specialist

Maryland, United States

Full-time

Remote

Senior Level

5+ years exp

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Consumer SoftwarePoint of Sale

No H1B

Security Clearance Required

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Responsibilities

Planning, installing, configuring, maintaining, and supporting all applications and hardware

Ability to communicate with all levels of co-workers and management a must to perform this job successfully

Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs

Monitor and analyze Helpdesk entries to ensure client needs are properly met

Perform daily monitoring of all applications and data links

Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware

Provide on-going education and training to users

Propose changes or solutions to products and services for optimal business results

Investigate customer relationship problems, and analyzes business processes

Proposes business solutions and services needed to satisfy customer requirements

Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CompTIA Security+ CertificationDOD Security ClearanceIT operationsTechnical troubleshootingSoftware deploymentEnglish language proficiencyReporting skills