DLH Corporation · 8 hours ago
System Operations Support Analyst
United States - Remote
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Coordinate with the Defense Information Systems Agency (DISA) and SDD application teams to ensure efficient Production operations and optimum performance for DHA/SDD programs.
Document Standard Operating Procedures (SOPs) and present them to Government leadership for approval.
Process Task Order Workflows (TOWs) submitted by SDD applications.
Provide assistance on TOWs, maintenance activities, TOPAZ outages, software licensing, DISA interaction, and troubleshooting of Production issues.
Provide software licensing support by proactively engaging with various vendors, PMO, and development/sustainment teams.
Manage the software licensing process; keep the SDD client informed on expiring licenses, renewals, negotiate software products/options, and procure new licenses prior to the expiration.
Assist project teams with software needs based on availability of licensed products, new requirements on software licenses, and usage and troubleshooting of issues involving trouble tickets with vendors.
Track and document the software licenses used for each application within SDD.
Keep the Government client informed on End of Life support for all existing license products.
Provide daily assessment on SDD applications’ performance based on TOPAZ reports received.
Analyze TOPAZ data and alerts; work with the TOPAZ and application teams to analyze the root cause and resolution for system
Qualification
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Required
Familiarity with the DoD Software Development Lifecycle (SDLC) methodology.
Experience with Systems Operations/Engineering in a Production environment.
Strong communication and organizational skills.
Bachelor's degree plus 4 years of relevant experience.
Preferred
Experience with software license management for DoD systems.
Benefits
Personal Time Off (PTO)
Medical
Dental
Vision
Supplemental life with AD&D
Short and long-term disability
Flexible spending accounts
Parental leave
Legal services
401(k) Retirement Plan
Training
Access to our best-in-class e-Learning suite
Professional and technical certification preparation
Education assistance at accredited institutions
Company
DLH Corporation
DLH solves health and national security challenges through digital transformation, science, research and development, and systems engineering.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Clyde
CMOP Regional Manager
Ashley Blosser
GOVERNMENT CONTRACTOR / ACQUISITION LIFE CYCLE / LOGISTICIAN IV/ACQUISITION LEAD
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