First Central · 7 hours ago
Head of Supplier Management
Home Office (Remote)
Full-time
Remote
Director/Executive
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Responsibilities
You’ll establish the control framework and policy for the consistent management of all suppliers, including but not limited to, a regular review of the Balanced Business Scorecard which should operate within the Group’s overall supplier management framework
You’ll demonstrate oversight of suppliers delivering good customer outcomes. After all our customers are key!
You’ll monitor and oversee all third-party services and outsourced functions with the relevant providers to ensure all performance targets are met
You’ll ensure provision of first line assurance of suppliers
You’ll ensure delivery of supplier KPIs, and mitigation of poor performance, including recommendation and implementation of sanctions
You’ll act as point of liaison between operating teams and suppliers, ensuring regular dialogue is in place and issues are addressed efficiently
You’ll be involved in ongoing review, selection and removal of strategic or tactical partnerships
You’ll manage the supplier audit timetable and govern remedial actions
You’ll optimise cost and income performance of supplier networks
You’ll ensure supplier customer service delivery is aligned to core business
You’ll build and maintaining strategic relationships with all suppliers
You’ll liaise with stakeholders in Operations, Technical Claims and Fraud regarding suppliers, supplier relationships and supplier audits
You’ll provide excellent leadership to all direct reports and to the teams through regular coaching and 121’s giving clear guidance and supporting career progression
You’ll act as a mentor to relevant Managers with regards to people management skills and the delivery of an efficient high performing function
You’ll maintain and develop current industry knowledge, identify new developments in customer service propositions and customer claim fulfilment
You’ll ensure compliance with company and other relevant standards / regulations at all times
You’ll ensure compliance with the Group’s overall supplier management framework and Group Outsourcing and Procurement and Supplier Management Policies
You’ll build a strong relationship with the central Supplier Assurance Team and ensure active participation in the Group Supplier Management Forum continues
You’ll maintain department risk registers (as applicable), providing evidence and commentary for controls, updates for Mitigation Actions and maintaining control matrices and attestations.
You’ll ensure that your team are aware of their responsibility to identify and report risk.
You’ll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
Qualification
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Required
Experience of supplier management
Strong internal and external stakeholder management experience
Strong Governance experience and skills
Experience of managing supplier service provision in an FCA regulated environment
Experience of driving performance through focussing on continual improvement
Experience of developing strong internal and external relationships and working collaboratively to unlock value
Strong service ethos, promoter of continuous improvement and customer engagement
Proven to manage diverse workloads and prioritise accordingly
Experience in Team Management
You’re a great communicator, both verbal and written and adaptable for varying audiences.
You’re able to build and nurture effective multi-level relationships
You’re structured but able to adapt to changing priorities
You’re confident in presenting information
You’ve got leadership and people management skills. You’ve the ability to motivate employees in a high pressurised environment and create the condition for colleagues to grow and develop.
You’ve got the skills to influence and negotiate
Organisation, timekeeping and structure are second nature to you
You’ve got problem-solving skills with the ability to adopt a logical approach to resolving problems
You’ve got strong numeracy skills
You’ve got competent technical skills dependent on functional expertise
You’ve expert knowledge of supplier management principles and outsource service models
You’ve got knowledge of specialist supplier management and procurement software
You’ve detailed knowledge of relevant markets including UK insurance and outsourcing
You’ll have a good understanding of the business objectives
You’ve knowledge of FCA requirements
You’re commercially focused and ready to make smart decisions
You’re self-motivated and enthusiastic
You’ll embrace, embed, and incorporate the Company values in everything you do
You’re confident in your abilities but always looking to challenge yourself and grow
You’re ambitious, proactive, and results-oriented with a ‘can do’ attitude
You’re target-driven and results-focused, with a strong drive to succeed
You’re organised and proactive, ready to meet changing demands head-on
You’ll take initiative to make decisions
You’ve got a sharp eye for detail and accuracy
You’ve a flexible approach to work and adopts a positive attitude
You’ll strive to deliver performance targets and drive business improvements to contribute to our success
Preferred
CII qualification or recognised supplier management related qualification is preferable
Benefits
30 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!
£100 off your car insurance
Company
First Central
First Central is an insurance agency that provides rewarded benefits, underwriting, and car insurance services.
Founded in 2008
1,001-5,000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
