95 applicants

Company

Consumer Cellular, Inc. · 5 hours ago

Virtual Customer Representative - Louisville, KY

Louisville, KY

Full-time

Remote

Entry Level

$16/hr - $16/hr

1+ years exp

Maximize your interview chances

MobileRetail

Insider Connection @Consumer Cellular, Inc.

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA

Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers require assistance with how to operate their phone. Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone.

Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace.

Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service ExperienceOffice Computer SkillsInternet ConnectionRight AttitudeRemote Customer Service Experience

Required

High school diploma or equivalent is required.

At least 6 months of customer service experience.

Basic computer skills (general typing, use of common software applications, and ability to navigate the internet).

Internet Connection – At least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.

Distraction-Free Workplace – You will need to provide an office setting in your home.

Location – Must be within 50 miles of a CCI facility.

Pre-employment background check and drug screen is required.

Preferred

Remote customer service experience preferred.

Benefits

Paid Training

Dynamite Benefits

Company

Consumer Cellular, Inc.

Glassdoor

3.0

Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.

Founded in 1995

Portland, Oregon, USA

1,001-5,000 employees