Republic Services · 7 hours ago

Customer Support Specialist- Environmental Solutions

USA - Remote

Full-time

Remote

Entry, Mid Level

$17.15/hr - $23.60/hr

2+ years exp

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Responsibilities

Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.

Facilitates communication channels to address customer queries effectively.

Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.

Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.

Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.

Serve as the initial point of contact for Sales, Operations, and Customer Support Management.

Investigate billing discrepancies, process adjustments, and manage invoicing and collections.

Provides quotes and schedules and organizes trucking for efficient waste transportation logistics.

Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

RCRA knowledgeData entryBasic accountingMicrosoft OfficeDocuSignPDF writerTrend identificationComplex documentation analysis

Required

2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field.

High School diploma or GED.

Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations as it relates to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations.

Knowledge of basic accounting processes

Ability to identify trends and data patterns

Ability to work within a team environment and handle multiple assignments simultaneously

Proficient with Microsoft Office, DocuSign, and PDF writer.

Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries.

Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.