Randstad Digital Americas ยท 5 hours ago
Operations Manager
United States
Full-time
Remote
Mid Level
3+ years exp
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Hiring Manager
Betty Chiu
Insider Connection @Randstad Digital Americas
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Responsibilities
Oversee AR/Billing adjustments activities.
Manage both onshore and offshore personnel to ensure efficient handling of billing adjustments, address client inquiries, resolve discrepancies and continually enhance processes related to billing accuracy and adjustments.
Respond to routine and complex inquiries from stakeholders, specifically addressing issues related to billing adjustments and AR discrepancies and escalate when necessary.
Effectively communicate relevant organizational changes to the team, aligning processes and expectations with evolving AR discrepancies, and escalate when necessary.
Serve as the main escalation contact for all AR/Billing adjustments issues, ensuring timely resolution of challenges impacting billing accuracy and client satisfaction.
Lead and mentor a team of non-exempt AR/Billing Adjustment Specialists, encompassing hiring, training, performance evaluation, and development.
Ensure compliance with local, state, and federal regulations in billing adjustments, maintaining up-to-date knowledge and ensuring best practices across the team.
Oversee maintenance and updates of billing-related tracking documents and client-specific requirements, and audit all billing adjustment activities to confirm accuracy.
Monitor KPIs and billing adjustment data, analyze patterns to draw insights, anticipate staffing needs, and provide strategic recommendations that support operational excellence and service delivery standards.
Drive and implement company and region operations strategy
Frequent contact with equivalent level inter-organizational managers and customer representatives concerning projects, operational decisions, scheduling requirements or contractual clarification. Conducts briefings and technical meetings for internal and external representatives
Cross-Department Liaison: Collaborate closely with internal teams to support seamless billing adjustments, coordinating any cross-functional needs and communicating updates clearly.
Qualification
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Required
Bachelor's degree or equivalent work experience
Demonstrated track record in managing end-to-end billing processes, including invoicing, payment tracking, and billing adjustments. Hands-on experience with maintaining billing accuracy, addressing discrepancies and ensuring timely resolution of client billing issues.
Strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices.
3 - 5 years of related people management experience.
Excellent communication, interpersonal and organizational skills
Demonstrated experience managing large, complex accounts or projects
Strong management skills based on several years of experience, including people development and team building
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase
