Accounting Seed · 9 hours ago

IT Support/Salesforce Administrator

United States

Full-time

Remote

Mid Level

$75K/yr - $95K/yr

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Responsibilities

Maintain essential IT operations, in our cloud-based and virtual environment including, security tools, applications and licenses, cloud storage, key vendor accounts, phone system, Microsoft identity and productivity tools, laptops, software licenses, and hardware (MAC and PC environment)

Configure, set up/image, order and ship laptops to employees (MAC or PC)

Understand, improve upon, and document internal IT processes and requirements to support a growing cloud-based company.

Implement analytics for meaningful insights, and future planning purposes.

Nurture dependable IT infrastructure that’s always up and running to include computer surplus and updating and upgrading current employee's hardware assets

Perform administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly

Interact with employees; provide technical support when needed

Perform routine/scheduled audits of policies, backups, asset inventory, and other compliance related checks.

Work with outside vendors as applicable to manage appropriate Disaster Recovery and Business Continuity plans.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT experienceCloud computingSalesforce managementSalesforce Certified AdministratorMicrosoft Product KnowledgeMac proficiencyPC proficiencyTechnical supportBusiness acumenRemote employee assistance

Required

Work experience in IT, cloud computing.

Experience with or knowledge of current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools

Extensive experience with Salesforce - managing profiles, permissions, automations, and reporting

Excellent communication skills and business acumen

Experience with assisting remote employees

Microsoft Product Knowledge

Salesforce Certified Administrator

Mac and PC proficient