Prolifics · 20 hours ago

Client Success Leader

United States

Full-time

Remote

Senior Level

$130K/yr - $170K/yr

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ConsultingCyber Security

Hiring Manager

Dustin Beckwith

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Responsibilities

Build strong, trusted relationships with key business and technical leaders - You’ll manage expectations, address escalations, and ensure we deliver value. From IT managers to C-suite execs, you'll present solutions and conduct QBRs to ensure client satisfaction.

Help clients adopt and maximize our services while identifying opportunities for upsell and cross-sell, expanding our footprint within existing accounts

Collaborate with delivery teams to ensure smooth project execution - You'll need to stay up-to-date on your client’s tech landscape and position our services as best-in-class solutions.

Keep operations tight—manage contracts, POs, billing, and ensure proper revenue recognition: You own the account’s P&L and support growth while protecting existing revenue, tracking everything from profitability to margin forecasting.

Participate in Quarterly and Monthly Business Reviews to track account performance and identify growth opportunities, ensuring continuous improvement and keeping a pulse on the competition.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client ManagementRevenue GrowthIT Services KnowledgeSales SkillsProject Delivery UnderstandingFinancial Metrics Knowledge