HighLevel · 5 hours ago

Trial Experience Specialist - Sales

United States

Full-time

Remote

Entry Level, Intern/New Grad

0+ years exp

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Responsibilities

Identify, engage and nurture new customer relationships

Align solutions to the customer’s goals, needs and objectives

Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion

Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics

Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)

Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client

Collaborate with customers and cross-functional teams to identify compelling solutions

Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices

Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)

Other duties may be assigned and/or modified as business needs dictate

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service ExperienceTechnical Sales ExperienceCRM KnowledgeMarketing Automation ToolsSocial Media ManagementSocial Media AdvertisingWebsite/Funnel BuildingSEO KnowledgeGoogle SuiteZoomSlackFacebookInstagramLinkedInHighly OrganizedTechnical Documentation

Required

Bachelor’s Degree or equivalent SaaS experience is strongly preferred

0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role

A strong technical aptitude to help our users succeed with the HighLevel software

Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO

Experience working with and or ability to learn the use of various CRM platforms and communication systems

Strong time management, organizational skills and interpersonal communication skills, both verbal and written

Self-motivated to maintain regular contact with customers, management, and peers

You can translate technical ideas for non-technical audiences

Demonstrable critical thinking, communication, and creative problem-solving skills

Ability to learn new complex software platforms quickly

Self-starter, positive attitude, ability to continuously develop and adapt to a growing team

Highly organized to manage and prioritize several different responsibilities at any given time