Be an early applicantLess than 25 applicants

Company

Attentive · 18 hours ago

Customer Success Manager, Mid-Market (West)

United States

Full-time

Remote

Entry, Mid Level

$76K/yr - $90K/yr

2+ years exp

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Email MarketingMarketing Automation

H1B Sponsor Likely

Hiring Manager

Madeleine Larsen

Insider Connection @Attentive

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Responsibilities

Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals

Develop a 'consultant' perspective to client communications, questions, and meetings

Lead and present at regular client meetings, both in-person and over video conference

Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies

Contribute to the continued development and improvement of the Attentive Customer experience

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessMarTechSalesforceCRM ToolsData Management

Required

2-4 years of account management experience required, with some experience in MarTech

Strong understanding in customer success techniques and strategies

Comfortable learning new software (for design, data management, and internal tools)

Experience navigating complex work processes, tight timelines, and changing teams

Extremely detail oriented and organized

Knowledge of Salesforce or related CRM tools

Interest in startups, software and entrepreneurship

Experience managing and negotiating renewal and expansion opportunities

Benefits

Bonus/commission

Equity

Benefits

Company

Attentive

Glassdoor

3.5

Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.

Founded in 2016

Hoboken, New Jersey, USA

1,001-5,000 employees

https://attentive.com

H1B Sponsorship

Attentive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (9)

2022 (13)

2021 (11)

2020 (5)