LogoLife · 18 hours ago

Customer Success Manager - College Counseling

United States

Contract

Remote

Entry Level

1+ years exp

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Responsibilities

Champion the Student Journey: Be the go-to person for families, providing a seamless experience from start to finish. From onboarding to progress updates, you’ll ensure each family feels valued and supported.

Build Lasting Relationships: Form strong bonds with families early on, giving them a feel for our supportive, hands-on approach. Your guidance will build trust, aligning families with our mission and setting the tone for a rewarding experience.

Create and Present Strategy Proposals: Partner with our team to develop tailored plans that help students stand out in the college admissions process. Present these strategies to families, fostering alignment and excitement about their journey.

Lead with Problem-Solving: Proactively address any issues or questions, ensuring a smooth, enjoyable experience for families every step of the way.

Collaborate Across Teams: Work closely with counselors and internal teams to ensure each student’s plan is comprehensive and goal-oriented, making a tangible impact on their success.

Qualification

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Account managementPassion for educationCollege admissionsSupporting families