Lemonade · 5 hours ago

Associate Operations Manager

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $93K/yr

2+ years exp

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Artificial Intelligence (AI)Financial Services

No H1B

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Responsibilities

Lead the execution of CX projects, including but not limited to overseeing updates and optimizations to the LLM pipeline, sprint planning for LLM associates and working to keep targets aligned with customer service goals

Oversee updates and optimizations to the LLM pipeline, ensuring that the responses are effective and aligned with customer service goals

Coordinate and communicate effectively across teams, facilitating collaboration on new CX initiatives and ensuring alignment with organizational objectives

Develop and maintain comprehensive and actionable reports to assist in identifying trends, tracking project progress, and informing strategic decisions

Collaborate with cross-functional teams to implement new CX initiatives and drive the implementation of automation solutions

Stay informed about industry trends and emerging technologies to provide recommendations that enhance customer experience processes

Facilitate effective communication within the team and across departments to guide clear understanding and alignment on CX objectives

Qualification

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Customer ExperienceProject ManagementLLMsAutomation Solutions