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Company

PetRelocation · 7 hours ago

Global Pet Relocation Manager

United States

Full-time

Remote

Mid Level

$50K/yr - $55K/yr

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PetTransportation

No H1B

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Responsibilities

Lead Qualification: Utilize multiple funnels and resources to identify and qualify potential clients.

Sales Pipeline Management: Convert leads in Salesforce (SF) and maintain an organized opportunity pipeline.

Client Consultation: Engage with clients to gather information, build value, and close sales.

Record Keeping: Maintain accurate client records and communication history in SF.

Research and Compliance: Investigate and stay updated on travel requirements, logistical concerns, and regulations to ensure all relocations comply with international standards.

Move Planning: Determine the safest and most comfortable move options for pets, ensuring all arrangements align with brand standards.

Documentation and Verification: Request, review, and verify pet vaccination records and other required documents to facilitate smooth relocations.

Service Partner Coordination: Reach out to global service partners to obtain accurate quotes, verify travel requirements, and secure necessary import/export permits.

Client Consultation: Present the move plan to clients, counsel them on best practices for pet relocation, and provide guidance on sourcing travel crates and supplies while addressing any questions or concerns.

Service Partner Liaison: Collaborate with global service partners to verify vet records, schedule final vet visits, and obtain necessary import/export permits and government endorsements.

Itinerary Coordination: Organize and finalize travel itineraries, including manifest cargo, flight bookings, and logistics with service partners.

Client Communication: Confirm pet relocation needs with clients, providing detailed travel itineraries, tracking links, and important contacts.

Pre-Travel Guidance: Provide clients with tips and guidance for move day preparation.

Main Point of Contact: Serve as the primary contact between service partners and clients throughout the relocation process.

Journey Monitoring: Track the pet's journey to ensure all necessary steps and paperwork are completed, and address any issues that arise during travel.

Final Delivery: Ensure the safe delivery of pets to their destination.

Rapport Building: Establish personal connections with clients to build rapport and trust.

Timely Communication: Ensure prompt and professional communication with clients, external partners, and team members.

Issue Resolution: Address client requests, concerns, and inquiries promptly and effectively to maintain satisfaction.

Brand Representation: Uphold a friendly and positive demeanor while maintaining the brand voice in all communications.

Process Enhancement: Actively identify opportunities for improving processes and share ideas for enhancing efficiency and client experience.

Cross-Functional Collaboration: Work with cross-functional teams to build and refine procedures, ensuring they align with industry regulations like Live Animal Regulations (LAR) and the Animal Welfare Act (AWA).Actively participate in improving processes by sharing knowledge, ideas, and suggestions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Relationship ManagementRelationship ManagementSalesforceMicrosoft Office SuiteLogistics ExperienceAnimal Care KnowledgeProcess ImprovementLive Animal RegulationsAnimal Welfare Act

Required

Proficiency in Microsoft Office Suite.

Prior experience with a customer relationship management (CRM) system.

Excellent relationship management skills with a customer-solution focus.

Strong organizational, planning, and prioritization abilities.

Exceptional communication skills, both written and verbal.

Ability to handle ambiguity, adapt to change, and work under minimal supervision.

Proven problem-solving skills and ability to make appropriate recommendations.

Strong attention to detail and information gathering abilities.

Ability to exercise independent judgment and discretion while adhering to company policies.

Demonstrated ability to build strong relationships with team members and external partners.

Preferred

Experience in the logistics, travel, or animal care industry.

Prior experience building processes and procedures.

Proficiency with Salesforce.

Maintain professional and technical knowledge related to PetRelocation, mobility and pet travel industries (i.e. Live Animal Regulations (LAR) and Animal Welfare Act (AWA)).