Capital One · 4 hours ago
Work from Home Customer Service Coordinator - Bank Voice
US Remote
Full-time
Remote
Entry Level
$44K/yr - $44K/yr
2+ years exp
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No H1B
Insider Connection @Capital One
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Responsibilities
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Qualification
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Required
High school diploma, GED or equivalent certification
At least 2 years customer service experience or 2 years of call center experience
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Secure home office environment that is free from background noise and distractions
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Preferred
At least 1 year of Financial Services experience or Banking experience
Benefits
Medical, Dental, Vision, Prescription coverage Day 1
Flexible Schedule Options
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance
Disability Insurance
401 K and Stock Purchase Plan
Company
Capital One
Capital One is a diversified banking company that offers early and later stage venture, and debt financing investments.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$954MKey Investors
Berkshire Hathaway
2023-05-15Post Ipo Equity· $954M
1994-11-25IPO· nyse:COF
Leadership Team
Kevin S. Borgmann
Senior Advisor to CEO
Arjun Dugal
CTO, Financial Services
Recent News
2024-11-05
2024-10-29
Company data provided by crunchbase
