Ness Global Services ยท 5 days ago
Gainsight Developer
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Configure and maintain the Gainsight platform, including rule creation, workflows, dashboards, and reporting.
Oversee the Gainsight support queue and assist with troubleshooting system issues, perform root cause analysis, and provide solutions to technical problems related to Gainsight.
Ensure seamless data flow between Gainsight and other systems such as Salesforce, People.AI, Gong, and Snowflake.
Develop and ensure all documentation for the platform is up to date e.g. creating user guides, data dictionary, process flows.
Build and customize dashboards, health scores, CTAs (Calls to Action), and playbooks to align with business objectives.
Work closely with Business Technology to ensure Gainsight is aligned with CS and CS Ops operational needs and implementation requests.
Audit and maintain data accuracy within the platform, ensuring reliable reporting and insights.
Manage the onboarding and offboarding processes for Gainsight users, ensuring proper system permissions are maintained.
Qualification
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Required
3+ years of experience as a Gainsight Administrator or in a related role (e.g., Customer Success Operations, Business Systems Administrator).
Proficiency in configuring and managing Gainsight; familiarity with Salesforce and other CRM platforms is a plus.
Strong data analysis capabilities to identify trends and provide actionable insights.
Ability to troubleshoot and solve system-related issues efficiently.
Preferred
Gainsight Administrator certification (preferred but not required).
Company
Ness Global Services
5,001-10,000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase
